Terms of Service

• “Customer” or “you”: the organisation (or person) that signs up for or uses the services. If you accept these terms for an organisation, you confirm that you are authorised to bind it.
• “Workspace”: the customer’s own area of a Lumzi product.
• “Customer data”: data that the customer or its users put into a workspace.
• “Order”: the plan you choose online, or a quote or order form we both accept.

Lumzi provides hosted, multi-tenant software: Lumzi ITops (IT asset management and service desk), Lumzi LMS (learning management) and Lumzi SMS (school management). Features differ between plans and may change as we improve the products; some products are available by demo or invitation only. We will not deliberately remove a core feature of a paid plan during a period you have already paid for.

• Accounts are for organisations and for adults (18 or over). Students and other minors may only use a workspace set up and controlled by their school or institution.
• Give accurate information and keep it up to date. Keep passwords and keys secure, and tell us promptly at konkantechnology@gmail.com about any unauthorised use.
• You are responsible for your users and for activity in your workspace.

• Fees, billing period (monthly or annual) and currency are as shown on our pricing page or in your order. A free plan, where offered, has the limits shown there.
• Paid subscriptions are billed in advance for each billing period and renew for the same period unless cancelled before the renewal date.
• Payments are processed by Razorpay, including international payments. Your bank or card issuer may charge its own fees or currency conversion.
• Prices do not include any taxes that may apply. If we are required by law to charge a tax, it will be shown on the invoice.
• We will give at least 30 days’ notice by email of any price increase. It applies from your next renewal.
• If a payment fails or is overdue, we may suspend paid features after giving notice, until it is paid.

• You can cancel a subscription at any time by emailing konkantechnology@gmail.com (or in the product, where it offers this). Cancellation stops the next renewal; you keep access until the end of the period already paid for.
• Fees already paid for a period that has started are not refundable, and we do not give partial refunds for unused time, except as below or where the law requires.
• We will refund in full any duplicate payment or amount charged in error, and the unused part of prepaid fees if we end the services without cause or cannot provide them.
• Refunds are made to the original payment method through Razorpay. Ask for a refund at konkantechnology@gmail.com within 30 days of the charge.

• You own your customer data. You give us the right to host, copy, process and display it only as needed to provide, secure and support the services.
• For personal data in your workspace, you are the data fiduciary (or controller) and we are your data processor. You are responsible for having a lawful basis, giving any required notices and obtaining any required consents, including verifiable consent of a parent or guardian for children’s data under India’s Digital Personal Data Protection Act, 2023.
• We process customer data only on your instructions and as described in our Privacy Policy. A data processing agreement (DPA) is available on request and, if signed, takes priority over these terms on data protection.
• You can export your customer data while your subscription is active and for 30 days after it ends.

You must not, and must not let anyone else:

• break any law, or upload content that is unlawful, infringing, defamatory, obscene, harmful to children, or that you have no right to use;
• try to access other customers’ data, break or test our security without written permission, or overload or disrupt the services;
• copy, resell or reverse engineer the services, except as the law expressly allows;
• send spam or unsolicited messages through the messaging features, or message people without the consent the law requires;
• use the services to build a competing product, or use AI features to create harmful, deceptive or unlawful material.

We may remove content or suspend access to stop a serious breach or a risk to the services or to other people. Where practical we will warn you first and give you a chance to fix the problem.

• AI features are optional. AI output can be wrong, incomplete or out of date. It is a suggestion for a person to check, not professional, legal, financial, medical or educational advice.
• You remain responsible for decisions made using AI output, such as grades, admissions, fees, replies to users or changes to IT systems. Do not rely on AI output alone for decisions with legal or similarly significant effects on people.
• If you connect your own AI provider key, that provider’s terms and charges apply and you pay the provider directly.

The services may connect to services you choose, such as messaging providers, payment gateways, Microsoft 365 or AI providers. Their own terms apply and we are not responsible for them. Payments you collect from others (for example school fees) are between you, the payer and your payment provider.

We and our licensors own the services, software, documentation and the Lumzi brand. During your subscription we give you a limited, non-exclusive, non-transferable right to use the services for your organisation’s own purposes under these terms. If you send us feedback, we may use it without any obligation to you.

Each of us will keep the other’s non-public information confidential, use it only for this relationship and protect it with reasonable care. This does not apply to information that is public, already known, independently developed or that the law requires to be disclosed.

We work to keep the services available, secure and backed up, but we do not promise they will be uninterrupted or error-free unless a signed agreement says so. We may carry out maintenance, ideally outside business hours. To the extent the law allows, the services are provided “as is” and we exclude implied warranties such as fitness for a particular purpose.

• Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data that could have been avoided by keeping backups or exports.
• Our total liability for all claims in any 12-month period is limited to the fees you paid us for the services in the 12 months before the claim arose or, if you use only a free plan, INR 5,000 (or its equivalent in your currency).
• Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot be limited by law, and nothing removes rights you have as a consumer under laws that cannot be excluded.

You will compensate us for third-party claims and reasonable costs caused by customer data you had no right to upload or by your breach of section 7 (Acceptable use).

• You may stop using the services and cancel at any time (see section 5).
• We may suspend or end your access if you seriously or repeatedly breach these terms, do not pay after notice, or if the law requires it. We may also end a free plan, or stop offering a product, with at least 30 days’ notice.
• After termination you have 30 days to export your data, after which we delete it as set out in the Privacy Policy. Sections that by their nature should continue (such as fees owed, liability and governing law) survive termination.

These terms are governed by the laws of India. If a dispute arises, please contact us first; we will both try in good faith to settle it within 30 days. If it is not settled, the courts having jurisdiction over Raigad district, Maharashtra, India (where our registered office is) will have exclusive jurisdiction. This does not remove any right a consumer has to bring a complaint before a consumer commission or court where the consumer lives, or the protection of mandatory consumer laws of the consumer’s own country.

We may update these terms. We will post the new version here with a new “Last updated” date and, for significant changes, tell customers by email or in the product at least 30 days before they take effect. Continuing to use the services after that date means you accept the new terms; if you do not, you may cancel before then.

Neither of us is liable for delays caused by events beyond reasonable control. You may not transfer these terms without our consent; we may transfer them to a group company or a buyer of our business. If any part of these terms is found unenforceable, the rest still applies. These terms, your order and any signed DPA are the whole agreement between us about the services; a signed agreement takes priority if it conflicts with these terms.

For questions, complaints or notices about these terms or the services, contact our Grievance Officer:

• Grievance Officer, Konkan Technologies Private Limited
• Address: Mhasla, Raigad, Maharashtra, India
• Email: konkantechnology@gmail.com

We will acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.