A capable co-pilot for the work you already do.
Every capability listed below runs in production today. Agentic AI that drafts and suggests (humans review), a proper ITSM service desk, full ITAM coverage, Microsoft 365 integrations, and the security posture your auditor wants. One platform, one data model.
Agentic AI.
The agent assists across your service desk by classifying, drafting, and suggesting. Every capability has a per-tenant kill switch and uses your own LLM provider key, so AI inference stays on your contract with no shadow data sharing.
AI ticket classification
Type, priority, category, and team assignment suggested from the subject and body the moment a ticket lands. Your tech accepts or adjusts. Per-tenant rules can hard-fence specific routes.
Resolution suggestions
On every open ticket, the agent surfaces the most relevant KB articles, similar past resolutions, and a draft reply. Your technician edits and sends. Nothing reaches the requester without a human signing off.
Knowledge base, agent-drafted
When a recurring issue surfaces, the agent drafts a new article; when a better fix is found, it suggests an enhancement to an existing one. Drafts stay in a queue until someone on your team publishes them.
AI email-to-ticket
Connect a shared mailbox via Microsoft Graph or IMAP. Inbound emails become tickets (pre-classified, pre-routed), and outbound replies thread back through the same mailbox so the requester never breaks the chain.
Service desk (ITSM).
A proper ITIL-aligned service desk for the agent to operate on top of.
Incidents, requests, problems, changes
Four ticket types, full ITIL state machine, parent-child links, attachments, internal vs public comments. Multi-team queues with per-team default categories.
SLAs and escalations
Configurable response and resolution targets by priority. Live countdown on every ticket, breach badges in the queue, scheduled notifications when a ticket is heading off-track.
Multi-channel notifications
In-app inbox, email (with per-tenant SMTP or platform mailbox), push notifications, weekly digests. Templates editable per tenant, gated by feature flags.
ITSM analytics
Open vs closed by team, MTTR, SLA breach rate, ticket volume timeline, top categories. Drill into any tile to see the source tickets.
Asset management (ITAM).
The system of record for hardware, contracts, and software, all linked to your tickets.
Asset register
Custody chain, photos, attachments, serial numbers, configurable asset-tag patterns ({ENTITY}-{LOCATION}-{CATEGORY}-{SEQ}), printable QR labels, mobile barcode scanning.
Automatic depreciation
Per-category useful-life defaults seed sensible values (laptops 36 months, servers 60 months, furniture 84 months). Book value is computed on the fly, with no manual data entry.
Contracts and subscriptions
Online and offline contracts, renewal alerts, amendments, vendor + value rollups, attachment storage, links to the assets and licenses each contract covers.
Software licenses
Seat-level assignment, harvesting, expiry alerts, encrypted license-key storage. Reconcile what you pay for against what is actually being used.
Employee directory
Microsoft Entra ID sync, joiner-to-leaver workflow, manager hierarchy, departments, locations, custody trail across assets and license seats.
Inventory audits
Hybrid virtual + physical campaigns. Employees attest to their kit via magic-link; managers sign off the cost-centre rollup; reconciliation catches stragglers.
Integrations.
Plug in where your team already lives.
Microsoft Entra ID / Azure AD
App-only Graph access pulls employees, departments, managers. Configurable skip filters for disabled users and shared mailboxes. Used for both directory sync and SSO.
Microsoft Graph mail
Inbound: shared mailbox → tickets via Graph polling or IMAP. Outbound: send replies from the same shared mailbox so emails thread cleanly. RBAC-for-Apps scoping supported.
Barcode / QR scanning
Mobile-friendly scanner with offline queue. Print labels in configurable layouts. Scan a tag from the warehouse to pull the asset detail page instantly.
PWA + push notifications
Install Lumzi as a progressive web app on Android or iOS. Per-user push subscriptions for ticket updates and SLA alerts.
Platform.
What makes Lumzi enterprise-ready out of the box.
Security and compliance
Audit log on every write, rate limiting, account lockout, GDPR right-to-erasure, configurable retention windows, AES-256-GCM encryption at rest, NextAuth-backed sessions.
Multi-tenant subdomains
Each workspace gets <slug>.lumzi.io with automatic TLS. Cross-tenant isolation is enforced at the database layer via Prisma client extensions, not just route guards.
Multi-entity organisation
Run multiple legal entities (HQ, subsidiary, partner) inside one workspace. Each entity has its own locations, departments, and asset-tag prefix.
Per-tenant branding
Each workspace sets its own logo, app name, and accent colour. Reflected across the app and outbound emails. Custom domains on enterprise plans.
Try the co-pilot on your own tickets.
Free workspace, your data, your LLM key, your team in the loop on every decision.